A Houston manager without a written hurricane protocol โ pre-storm communication, board-up vendors, post-storm inspection and claims documentation โ is unprepared for the job's defining test. Ask to see it. Ask what they did in the last named storm.
In Houston, air conditioning is habitability. Managers should quote their AC dispatch standard in hours, not days, with after-hours coverage June-September. Tenant turnover here tracks AC frustration closely.
Katy to Clear Lake is a region, not a service area. Verify the manager staffs your corridor with vendors who actually roll there. Flood-zone literacy โ which of your properties need water-event monitoring โ is part of competence.
Standard percentage structures; value shows in vendor pricing, make-ready speed, and documented compliance with Texas property code timelines.
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